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Patient Care

Tele-Urgent Care

See a licensed provider by video from home, work or anywhere with an internet connection. Video visits run on the telehealth system built into our electronic health record, so the visit is part of the same record as your care at our clinics.

Medical emergency? Call 911. Call 911 or go to the nearest emergency room for chest pain, trouble breathing, signs of a stroke, severe bleeding, a serious injury or loss of consciousness. Urgent care is for illnesses and injuries that are not life-threatening.

How Virtual Urgent Care Works

Hybrid Primary Care tele-urgent care brings our providers to you by secure video, through the telehealth system built into our electronic health record. The process is straightforward, and you don't have to travel to a clinic.

Here is how it works:

  • Call your clinic — or send a request through its location page — to set up a telehealth visit
  • Answer a few questions about your symptoms and medical history
  • Join the video visit at your scheduled time from a smartphone, tablet or computer
  • Meet with a licensed provider who will evaluate your symptoms, make a diagnosis, and build a treatment plan
  • Receive any prescriptions electronically at the pharmacy of your choice, along with written aftercare instructions

If your provider decides you need to be seen in person, they will tell you which of our clinics can see you, and your visit notes will already be in your record when you arrive.

Conditions Treated via Telehealth

Virtual visits are well-suited for a wide variety of common medical conditions where a physical examination can be supplemented by visual assessment and patient-reported symptoms. Our telehealth providers can evaluate, diagnose, and prescribe treatment for many of the same issues you would bring to an in-person urgent care visit.

Conditions frequently treated through tele-urgent care include:

  • Cold and flu symptoms, including congestion, cough, and fever
  • Sinus infections and ear pain
  • Skin rashes, hives, and minor allergic reactions
  • Urinary tract infections
  • Seasonal and environmental allergies
  • Pink eye and minor eye irritation
  • Medication refill requests for existing prescriptions
  • Mild gastrointestinal symptoms such as nausea and diarrhea

Conditions that require hands-on examination, imaging, or lab work — such as suspected fractures, deep lacerations, or chest pain — are best addressed through an in-person urgent care visit.

Benefits of Choosing Telehealth

Tele-urgent care removes many of the barriers that can delay treatment. When you are feeling unwell, the last thing you want to do is sit in a waiting room or drive across town. Virtual visits let you receive care without leaving your home, which is especially valuable for patients who are contagious, have mobility challenges, or live far from a clinic.

Key benefits of telehealth with Hybrid Primary Care:

  • No travel required — receive care from your couch, your office, or even while traveling
  • Convenience — ideal for busy parents, remote workers, and anyone with a packed schedule
  • Continuity of care — your video visit goes into the same electronic health record our clinics use, so a follow-up at any of our clinics picks up where the video visit left off

All you need is a device with a camera and microphone and a stable internet connection.

A note about your insurance statement

Care at our clinics is provided by independent medical practices. Your insurance statement — the Explanation of Benefits (EOB) — lists the practice for each visit: Lifeline Urgent Care for urgent care and Hybrid Primary Care PC for family medicine. This is normal and does not affect your coverage or your bill.

Available at

All locations

Frequently asked questions

What technology do I need for a tele-urgent care visit?

You need a smartphone, tablet, or computer with a working camera and microphone, plus a stable internet connection. When you schedule, we'll tell you how to join the visit.

Can the telehealth doctor prescribe medication?

Yes. If your provider decides a prescription is right for you, it is sent electronically to the pharmacy you choose. Your provider decides what can be safely prescribed after a video visit and will tell you if a medicine needs an in-person visit first.

How much does a tele-urgent care visit cost?

The cost depends on your insurance plan, and we can check your coverage when you schedule. If you are paying yourself, ask for the self-pay price when you schedule. If you are uninsured or not using insurance, you can also ask for a good faith estimate.

What happens if the doctor cannot treat my condition virtually?

If your provider decides you need an in-person exam, lab work, or imaging, they will tell you which of our clinics can see you. You will not be charged for the telehealth visit if care cannot be provided remotely.

Is my telehealth visit private and secure?

Yes. Video visits run on the telehealth system built into our electronic health record, and your visit is protected the same way as an in-person visit. Join from a private place if you can.

Find Tele-Urgent Care near you

Call ahead or request an appointment through your clinic’s location page. Walk-ins are welcome for urgent care during clinic hours.

Related services

Medical services at Hybrid Primary Care locations are provided by independent medical practices: urgent care by Lifeline Urgent Care and family medicine by Hybrid Primary Care PC. Hybrid Health Systems provides management services and does not practice medicine.