Website Privacy Policy

Hybrid Health Systems, LLC (“HHS,” “we,” “our”), which operates the Hybrid Primary Care website, respects your privacy. This policy explains what this website collects, how it is used, and who helps us run the site.

It covers the website only. How the medical practices at our clinics use and protect your health information is explained in their Notice of Privacy Practices.

What the website collects

• Appointment requests. If you use the “Request an appointment” form, we collect your name, your phone number and the clinic you choose — nothing else. The form has no space for medical details, and we ask you not to include any.
• Anonymous usage counts. When you tap to call a clinic, get directions, request an appointment or follow certain links, the site records an anonymous event: what was tapped, which clinic, the page address (without anything after a “?”), campaign tags from the link you arrived on (such as utm_source), the domain of the website that referred you, and whether you are on a phone, tablet or computer. These events contain no name, phone number, email address, IP address or cookie identifier.
• Server logs. Like most websites, our hosting provider automatically records technical details of each request — such as IP address, browser type and the page requested — to operate and secure the site.
• Limited site analytics (Ahrefs). On the live hybridprimarycare.com site only, we count page views on the home page, About page and Locations index — not on clinic pages, services, blog posts, contact or appointment forms. The vendor script runs in a separate, sandboxed browser frame with no access to form fields on this page. Our integration passes only one of three fixed page addresses (the home, About, or Locations index URL) and a public site key — never names, phone numbers, medical details, appointment fields, query strings, campaign tags, or the address of the page that referred you. We do not send Ahrefs click events, form events, or custom properties from this site. The vendor's script may also receive your browser language, screen dimensions, a fixed page title we set in that frame, and technical request data such as IP address and browser type on its servers (as with most third-party scripts). We honor Global Privacy Control and Do Not Track in your browser, and we do not use Ahrefs on preview or test deployments.

We do not use Google Analytics, advertising pixels, session-recording tools or advertising trackers on this site. Aside from the limited Ahrefs page counts above, we do not track clicks, form submissions or other behavior through third-party tools.

Cookies and browser storage

The site sets no cookies. It keeps the campaign tags from the link you arrived on in your browser's session storage for the length of your visit, so they can be counted with the anonymous events above; closing the tab clears them. Clinic location pages show an embedded Google map, which is loaded from Google and may set Google's own cookies under Google's privacy policy. You can block or delete cookies in your browser settings.

How we use it

• To call you back and schedule the visit you requested
• To operate, secure and improve the website
• To count, in aggregate, how people reach our clinics (calls, directions and requests by clinic and campaign)

We do not sell or rent your personal information, and we do not use it for advertising.

Who helps us run the site

• Vercel hosts the website and keeps the server logs described above.
• Amazon Web Services (Amazon SES) delivers each appointment request by email to our scheduling inbox, under a business associate agreement.
• Supabase stores the anonymous usage counts.
• Google provides the embedded maps.
• Ahrefs provides the limited pageview counts described above (production site only, three public pages).

We may also disclose information when the law requires it. Links to other websites, such as MindVibe and Industrial MD, are governed by those sites' own policies.

How long we keep it

We keep appointment requests only as long as needed to schedule your visit and to keep ordinary business records, and anonymous usage counts for as long as they are useful for reporting. Server logs are kept by our hosting provider under its own retention schedule.

Your choices

• You can always call or walk in to a clinic instead of using the form
• You can ask us what appointment-request information we hold about you, and ask us to correct or delete it
• You can block or delete cookies in your browser settings

Children

This website is not directed to children under 13, and we do not knowingly collect their information online. A parent or guardian should request appointments for a child.

Security

The site is served only over encrypted connections (HTTPS). No method of sending or storing information online is perfectly secure, which is one more reason the form never asks for medical details.

Changes

When we change this policy, we will update the date at the top of this page.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us at info@hybridhealthsystem.com.